Help & Support

How can we
help you?

Find assistance with your NDC SAMS account, attendance, login, password, and other staff portal-related issues.

Getting Started

NDC SAMS provides authorized staff with access to attendance services, work schedules, check-in and check-out functions, and attendance records.

Sign In

Use your registered username or Employee ID together with your password to access the staff portal.

Attendance

Use the available attendance options to record your daily check-in and check-out according to your organization's rules.

Login Help

If you cannot sign in, first confirm that your username or Employee ID and password have been entered correctly.

If you have forgotten your password, use the Forgot password? option on the login page to begin the password recovery process.

Never share your password with another person. Support personnel should not require you to disclose your password.

Attendance Help

If your attendance record does not appear correctly, or you experience an issue during check-in or check-out, contact the appropriate administrator or support personnel.

When reporting an attendance issue, provide the relevant date, approximate time, and a brief description of what happened.

Password Help

Password recovery links are temporary and are intended for the authorized account holder.

After successfully creating a new password, return to the login page and sign in using your new credentials.

Contact Support

If you still need assistance, contact your designated NDC SAMS support or system administrator.

Contact Support